Survey of nation's 911 workers shows poor staffing, burnout, minimal training
75% of respondents said the high-stress nature of the job was the major factor in staffing shortages
View ArticleKy. 911 upgrade cuts 40 seconds off ambulance response times
CAD upgrade in Owensboro eliminates previous extra steps and sends call information directly to ambulance service
View ArticleCalif. city officials restore 911 dispatching after cyberattack
Hayward Mayor Mark Salinas said the city's recovery is ongoing
View Article4 injured in Mass. scaffolding collapse
A language barrier led to the initial call being dispatched as a medical emergency at a Milford construction site
View ArticleN.J. officials will send police with mental health experts to 911 crisis...
Officials announced the expansion of a pilot program into Newark that partners mental health screeners with police officers
View ArticleSeattle settles $162K lawsuit by former 911 manager who cited dispatch concerns
Brian Smith expressed concerns about home addresses being flagged as dangerous for first responders based on potentially erroneous information
View ArticleFDNY EMS manager fires back against discipline after questioning CAD changes
Carla Murphy's attorney said her safety concerns with the CAD system led to a dispute with Deputy Commissioner Augier and Commissioner Kavanagh
View ArticleTechnology helps short-staffed EMS keep up fast pace
Seeing the same operating picture through the Hexagon Mobile for Public Safety software helps HEMSI optimize staffing resources
View Article'Can you please send an ambulance?': Pilot calls 911 after ejecting from F-35
Details released on the bizarre 911 calls for a Marine injured after ejecting from his F-35 over North Charleston
View ArticleAI moves into overworked 911 centers
Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers' workload
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