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Survey of nation's 911 workers shows poor staffing, burnout, minimal training

75% of respondents said the high-stress nature of the job was the major factor in staffing shortages

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Ky. 911 upgrade cuts 40 seconds off ambulance response times

CAD upgrade in Owensboro eliminates previous extra steps and sends call information directly to ambulance service

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Calif. city officials restore 911 dispatching after cyberattack

Hayward Mayor Mark Salinas said the city's recovery is ongoing

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4 injured in Mass. scaffolding collapse

A language barrier led to the initial call being dispatched as a medical emergency at a Milford construction site

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N.J. officials will send police with mental health experts to 911 crisis...

Officials announced the expansion of a pilot program into Newark that partners mental health screeners with police officers

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Seattle settles $162K lawsuit by former 911 manager who cited dispatch concerns

Brian Smith expressed concerns about home addresses being flagged as dangerous for first responders based on potentially erroneous information

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FDNY EMS manager fires back against discipline after questioning CAD changes

Carla Murphy's attorney said her safety concerns with the CAD system led to a dispute with Deputy Commissioner Augier and Commissioner Kavanagh

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Technology helps short-staffed EMS keep up fast pace

Seeing the same operating picture through the Hexagon Mobile for Public Safety software helps HEMSI optimize staffing resources

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'Can you please send an ambulance?': Pilot calls 911 after ejecting from F-35

Details released on the bizarre 911 calls for a Marine injured after ejecting from his F-35 over North Charleston

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AI moves into overworked 911 centers

Artificial intelligence is being tested to see how it can answer non-emergency calls, reducing dispatchers' workload

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